Privacy Policy
Your privacy is very
important to us. We want to make your experience on the Internet as enjoyable
and rewarding as possible, and we want you to use the Internet’s vast array of
information, tools, and opportunities with complete confidence.
We have created this
Privacy Policy to demonstrate our firm commitment to privacy and security. This
Privacy Policy describes how NexGenAccess collects information from all end users
of NexGenAccess’s Internet services (the “Services”)—those who access some of our
Services but do not have accounts (“Visitors”) as well as those who pay a
monthly service fee to subscribe to the Service (“Members”)—what we do with the
information we collect, and the choices Visitors and Members have concerning
the collection and use of such information. NexGenAccess requests that you read
this Privacy Policy carefully.
Personal Information
NexGenAccess Collects and How It Is Used
Introduction
NexGenAccess collects information in different ways from Visitors and Members who
access the various parts of our Services and the network of Web sites
accessible through our Service. We use this information primarily to provide a
customized experience as you use our Services and, generally, do not share this
information with third parties. However, we may disclose personal information
collected if we have received your permission beforehand or in very special
circumstances, such as when we believe that law requires such disclosure or
other special cases described below.
Registration
Members are asked to provide certain personal information when they sign up for
our Services including name, address, telephone number, billing information
(such as a credit card number), and the type of personal computer being used to
access the Services. The personal information collected from Members during the
registration process is used to manage each Member’s account (such as for
billing purposes). This information is not shared with third parties, unless
specifically stated otherwise or in special circumstances. However, in
instances where NexGenAccess and a partner jointly promote the Services, NexGenAccess
may provide the partner certain personal information, such as the name,
address, and username of persons who subscribed to the Services as a result of
the joint promotion for the sole purpose of allowing us and the partner to
assess the results of the promotion. In this instance, personal information may
not be used by the partner for any other purpose. NexGenAccess may also generate
no identifying and aggregate profiles from personal information Members provide
during registration (such as the total number, but not the names, of Members).
As explained in more detail below, we may use this aggregated and no
identifying information to sell advertisements that appear on the Services.
NexGenAccess Partners and
Sponsors
Some NexGenAccess products and services are offered to Visitors and Members in
conjunction with a non-affiliated partner. For example, we outsource the
provision of stock quotes and operation of your stock portfolio (accessible
through your Personal Start Page) to a third-party vendor. To provide
Visitors and Members some of these products and services, the partner may need
to collect and maintain personal information. In these instances, you will be
notified before any such data is collected or transferred and may decide not to
use that particular service or feature. Additionally, many NexGenAccess Members
have co branded Personal Start Pages that are cosponsored by
nonaffiliated partners. NexGenAccess will share no identifying and aggregate
information (except as described above), but not personal information, with
such partners in order to administer the co branded products or services
offered.
Online Shopping
At some Web sites, you can purchase products and services or register to
receive materials, such as a catalog or new product and service updates. In
many cases, you may be asked to provide contact information, such as your name,
address, email address, phone number, and credit/debit card information. If you
complete an order for someone else, such as an online gift order sent directly
to a recipient, you may be asked to provide information about the recipient,
such as the recipient’s name, address, and phone number. NexGenAccess has no
control over the third parties’ use of any personal information you provide
when placing such an order. Please exercise care when doing so.
If you order products
directly from NexGenAccess, such as through the “NexGenAccess Store,” we will use the
personal information you provide only to process that order. We do not share
this information with outside parties except to the extent necessary to
complete that order.
Online Advertisements
NexGenAccess displays our online advertisements. We share aggregated and no
identifying information about our Visitors and Members collected through the
registration process as well as through online surveys and promotions with
these advertisers. Additionally, in some instances, we use this aggregated and
no identifying information to deliver tailored advertisements. For instance, an
advertiser tells us the audience they want to reach (for example, males between
25 and 55 years of age) and provides us an advertisement tailored to the
audience. Based upon the aggregated and no identifying information we have
collected, we may then display the advertisement to the intended audience.
NexGenAccess does not share personal information about its Visitors or Members
with these advertisers.
Responses to Email Inquiries
When Visitors or Members send email inquiries to NexGenAccess; the return
email address is used to answer the email inquiry we receive. NexGenAccess
does not use the return email address for any other purpose and does not share
the return email address with any third party.
Voluntary Customer
Surveys
We may periodically conduct both business and individual customer surveys. We
encourage our customers to participate in these surveys because they provide us
with important information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information and responses
will remain strictly confidential, even if the survey is conducted by a third
party. Participation in our customer surveys is voluntary.
We take the information we
receive from individuals responding to our Customer Surveys and combine (or
aggregate) it with the responses of other NexGenAccess customers to create
broader, generic responses to the survey questions (such as gender, age,
residence, hobbies, education, employment, industry sector, or other
demographic information). We then use the aggregated information to improve the
quality of our services to you, and to develop new services and products. This
aggregated, non-personally identifying information may be shared with third
parties.
Special Cases
It is NexGenAccess’s policy not to use or share the personal information about
Visitors of Members in ways unrelated to the ones described above without
also providing you an opportunity to opt out or otherwise prohibit such unrelated
uses. However, NexGenAccess may disclose personal information about Visitors
or Members, or information regarding your use of the Services or Web sites
accessible through our Services, for any reason if, in our sole discretion,
we believe that it is reasonable to do so, including: to satisfy laws, such
as the Electronic Communications Privacy Act, regulations, or governmental
or legal requests for such information; to disclose information that is necessary
to identify, contact, or bring legal action against someone who may be violating
our Acceptable Use Policy or other user policies;
to operate the Services properly; or to protect NexGenAccess and our Members.
"Cookies"
and how NexGenAccess uses them
A “cookie” is a small data file that can be placed on your hard drive when you
visit certain Web sites. NexGenAccess may use cookies to collect, store, and
sometimes track information for statistical purposes to improve the products
and services we provide and to manage our telecommunications networks. If you
are a Member and have created your own Personal Start Page, we will use
a cookie to save your settings and to provide customizable and personalized
services. These cookies do not enable third parties to access any of your
customer information. Additionally, be aware that if you visit non-NexGenAccess
web sites where you are prompted to log in or that are customizable, you may be
required to accept cookies.
Advertisers and partners
may also use their own cookies. We do not control use of these cookies and
expressly disclaim responsibility for information collected through them.
NexGenAccess collects personally identifying information only when submitted by the users for message contact. In addition, information is collected in certain portions of sites in which guests specifically and knowingly provide such information along with content submissions, community postings (i.e., chat or bulletin boards), suggestions, or voting. NexGenAccess may use such information for editorial and feedback purposes (to the extent that is explained when guests provide the information). In the event NexGenAccess plans to post any such information on a site, guests should notify us if they want us to remove such posting.
Policies
for Individuals 16 and Under
No information should be submitted to or posted at NexGenAccess Web sites by children 16 years of age or under without their parent's or guardian's consent. Unless otherwise disclosed during collection, NexGenAccess Online does not provide any personally identifying information, regardless of its source, to any third party for any purpose whatsoever. All registrants receive E-Mail confirming their registration. In addition, when a child registers, his/her parent or guardian receives an e-mail alerting them to the child's registration and providing instructions on how the parent could delete the child's registration, if so desired. Although children are allowed to participate in contests, if a child wins, notification and prizes are sent to the parents or guardians identified in the initial NexGenAccess registration process. No information collected from children 16 years of age or under is used for any marketing or promotional purposes whatsoever, either inside or outside NexGenAccess. Guest E-Mail addresses are never posted on NexGenAccess without being requested by same party. NexGenAccess encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites.
Policies
for Individuals Over 16 Years of Age
With the permission of a guest who is over 16 years of age, information submitted at the time of registration or submission may be used for marketing and promotional purposes by. If a guest objects to such use for any reason, he/she may stop that use -- either by e-mail request or by modifying his/her registration information online.
Use of Cookies
What are cookies? Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies make Web-surfing easier for you by saving your passwords, purchases, and preferences while you're at our site. The use of cookies is an industry standard -- you'll find them at most major Web sites.
By showing how and when guests use the site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. If you accept the first tracking cookie from NexGenAccess you won't be offered as many afterwards.
Examples
of How NexGenAccess Uses Cookies
A cookie lets the computers remember that you've registered, which allows us to speed up your future activities at our sites. Similarly, The NexGenAccess Store Online uses a temporary cookie to track which products you've chosen to purchase while shopping. The cookie expires once you're done shopping. Letting it do the record-keeping saves you the trouble of entering information over and over again during a single visit. If you decline this cookie, you may have difficulty ordering your selections.
How
NexGenAccess Does Not Use Cookies
NexGenAccess never uses cookies to retrieve information from your computer that was not originally sent in a cookie. Except as described below, NexGenAccess does not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. NexGenAccess does not use cookies to identify specific individuals, except in such cases as contest registration (where a cookie allows to you to enter a contest every day without registering again each time) and personalization features where a guest requests certain information.
You may occasionally get cookies from other web sites. NexGenAccess does not control these cookies, and these cookies are not subject to the NexGenAccess cookies policy. The use of advertising cookies sent by third-party servers is standard in the Internet industry.
Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent.. However, it is possible that some parts of the site, like the shopping areas, will not function properly if you do so.
By using this site, you signify your assent to the NexGenAccess Privacy Policy. If you do not agree to this policy, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of NexGenAccess following the posting of changes to these terms will mean you accept those changes. You can send e-mail to us with any further questions.
NexGenAccess's
Commitment to Children's Privacy
Protecting children’s privacy is especially important to us. It is our policy
to comply with the Children’s Online Privacy Protection Act of 1998 and all
other applicable laws.
We have Web pages designed
especially for our younger users. While we make every effort to ensure that
these Web sites are fun and age-appropriate for our younger audience, we believe
that there is no substitute for proper parental supervision. For further information
about tips, tools, age-appropriate or kid-friendly Web sites and how to report
online trouble, please visit www.nexgenaccess.com
Finally, NexGenAccess
recommends that children ask a parent for permission before sending personal
information to NexGenAccess, or to anyone else online.
Public Forums
Please remember that any information you may disclose in our Member Directory,
or other public areas of our Web sites or the Internet, becomes public
information. You should exercise caution when deciding to disclose personal
information in these public areas.
NexGenAccess's
Commitment to Data Security
Services and Web sites we sponsor has security measures in place to protect the
loss, misuse, and alteration of the information under our control. While we
make every effort to ensure the integrity and security of our network and
systems, we cannot guarantee that our security measures will prevent
third-party “hackers” from illegally obtaining this information.
How to Access or
Modify Your Information
NexGenAccess offers Members the opportunity to access or modify information
provided during registration. To access or modify such information, visit
http://help.NexGenAccess.net/billing or contact our Customer Service Department
at 740-513-4122.
Where to Direct
Questions About NexGenAccess's Privacy Policy
If you have any questions about this Privacy Policy or the practices described
herein, you may contact:
Customer Service
NexGenAccess, Inc.
100 Lake St.
Delaware, Oh 43015
info@nexgenaccess.com
Revisions to This
Policy
NexGenAccess reserves the right to revise, amend, or modify this policy, our
Internet Service Agreement and our other
policies and agreements at any time and in any manner. Notice of any revision,
amendment, or modification will be posted in accordance with the Internet
Service Agreement.
Rev. 08/02/2004